Refund & Cancellation Policy
Version 2.0 · Last updated September 23, 2026
In plain English
- Dodo-confirmed refunds automatically claw back unused credits, proportionally.
- Credits already spent on calls are non-refundable.
- x402/USDT transfers are irreversible — no refund except in the case of a service failure.
- Subscriptions cancel at the end of the current period; no partial refund unless required by law.
This Refund & Cancellation Policy explains how refunds, cancellations, and reversals work across Satelink's plans, credit packs, and payment rails. It supplements the Terms of Service and Billing & Payment Policy.
1.Credit packs (card/UPI via Dodo)
When Dodo confirms a refund for a credit pack, Satelink automatically claws back the unused portion of the corresponding credits; a partial refund reverses credits proportionally. Credits already spent on completed calls have been delivered as a service and are non-refundable.
2.Subscriptions
Where recurring plans are offered, you may cancel at any time from the console. Cancellation takes effect at the end of the current billing period, and access continues until then. We do not provide partial refunds for the unused part of a period unless required by applicable law.
3.Crypto rail (x402 / USDT)
On-chain transfers are irreversible. We do not refund crypto-rail payments except where a paid call failed to deliver the service due to a fault on our side; in that case, contact us with the transaction hash and we will restore the equivalent credit.
4.How to request a refund
Email satelinknetwork@gmail.com from your account email with the order or transaction reference. We aim to acknowledge within a few business days.
5.Timelines
Approved card/UPI refunds are processed by Dodo and typically appear within your bank's standard processing time. Credit adjustments on your Satelink balance are applied when the refund is confirmed.
6.Duplicate or erroneous charges
If you are charged in error — for example a duplicate charge or a charge for a service that was not provided — contact us and we will investigate and, where confirmed, arrange a refund of the affected amount through the original payment method or as a credit adjustment.
7.Free tier
The free tier involves no payment and therefore has nothing to refund. Moving from free to a paid plan or a credit pack is governed by the paid-purchase terms above.
8.Chargebacks
If you have a billing concern, please contact us first — most issues are resolved quickly. Initiating a chargeback against a legitimately delivered service may result in suspension of your account while the dispute is investigated with the payment processor.
9.Currency and taxes
Refunds are made in the original currency of the transaction. As Merchant of Record for card/UPI, Dodo handles any tax adjustments associated with a refund. Network fees on the crypto rail are not refundable, as they are paid to the network and not to Satelink.
10.Consumer rights
Nothing in this policy limits any non-waivable rights you may have as a consumer under applicable law, including the Consumer Protection (E-Commerce) Rules, 2020 where they apply. Where mandatory law grants you a stronger remedy, that law prevails.
11.Fees
The per-refund processing fee is Satelink's cost and is not charged to you.
12.Account closure
On account closure, any unused, refundable credit is handled per this policy; spent and non-refundable credit is not returned. If you would like your remaining balance reviewed for a refund on closure, contact us with your account details.
13.Contact and timelines
The fastest way to resolve a billing question is to email satelinknetwork@gmail.com from your account email with the order or transaction reference; we aim to acknowledge within a few business days. Where a refund is approved, card and UPI refunds are processed by Dodo and appear within your bank's standard timeframe, and credit adjustments on your Satelink balance are applied as soon as the refund is confirmed. If we ever need more information from you to process a refund, we will ask promptly so it is not delayed.
Version history
- v2.0 · September 23, 2026 — Added subscription cancellation and crypto-rail (x402/USDT) treatment.
- v1.0 · May 19, 2026 — Initial refund mechanics for credit packs.